Social, Mobile and Personalization - The Future of CRM

Social, Mobile and Personalization - The Future of CRM
By Saira Riaz
Customer data is a critical commodity for businesses as it not only defines the problems faced by clients but also helps in creating effective strategies which target the right audience for your products. Therefore, recent trends in technology concentrate on communication as well as effective collaboration. These new trends suggest that a business requires a central source of data to track customer interactions, tasks, contacts and any deal in the pipeline. Customer Relationship Management (CRM) works as a single platform for customer data and helps in interacting with clients in a frequent manner.
In this competitive world where we see advancements in technology every year, companies can only achieve success with meeting the expectations of their customers. A web-based CRM initiative among businesses has been for cost-cutting measures as well as increasing the operational efficiency of the employees. And many CRM solutions provide economic stability to the companies with such benefits. According to recent surveys, organizations are now looking for new ways to gain a competitive advantage and CRM solutions are evolving with this demand. Now, CRM apps are cloud-based instead of hosted on-premises. Similarly, customers require capabilities such as personalization, analytics and mobility from CRM which can also integrate with social networking platforms to ensure growth.
Social
With the increasing use of Smartphones and social networking sites, customers demand relevant and useful information about the products through these channels. Similarly, businesses can devise out-reach marketing strategies solely based on networking channels which is cost-effective. This ensures both businesses and consumers to mutually benefit from such programs as well as easily access or share information. In today's age of information, web-based CRM has become an essential part of businesses to grow. The integration of social media services such as Facebook, Twitter, LinkedIn etc. with business marketing strategies is what has given birth to the concept of Social CRM services for both customers and businesses.
Mobile
The use of mobile apps is on a continuous rise in recent years as Smartphones and tablets are replacing desktop computers in the work environment. In fact, businesses are not confined to cubicles anymore and many employees prefer to work on the move with the help of mobile devices. In the last three years, communication which was limited to telephones has moved to IM and mobile apps on almost every collaboration platform is available. CRM is no different as mobile-based apps have also made its way into the business world and will be making waves in near future. More and more CRM vendors want to provide their customers with an extraordinary experience and connectivity while on the go is a huge part of it.
Personalization
Personalization is one of the most sought-after features of a web-based CRM solution which ensures effective interaction with potential customers around the globe. With customer relationships tailored according to the requirements of an individual, companies can ensure customer satisfaction and repeat business. Personalization is and will be a huge new trend among CRM vendors in 2014 to satisfy existing customers and ensure growth. With such advancements, web-based CRM solutions will help business strategies for the future as well. It will also help in gathering business as well as competitor analytics to make intelligent business decisions.
Saira is a social media writer and technology analyst who keeps her focus on the upcoming industry trends. She writes about hip new apps being used widely around the world and her take on these solutions. Currently, she is writing for Banckle and other customer service apps she comes across in her research.
Article Source: http://EzineArticles.com/?expert=Saira_Riaz
http://EzineArticles.com/?Social,-Mobile-and-Personalization---The-Future-of-CRM&id=8178071

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How to Download Torrents without Installing Any Torrent software’s

We know that torrent files are very difficult to download from torrent sites. But it is the most safest way to get full downloads. Torrent files are very slow to download. The speed is depends upon the seeds and leaches count. Most people face this difficulty and they also want a solution for faster downloading of torrent files.

Here is a solution for the disappointment of people, which is” zbigz.com”. Zbigz.com is a site developed by bit torrent. It is also called an online application of bit torrent. There is no need for installing µ-torrent or bit torrent applications in your computer. This is the main advantage of zbigz website. Zbigz website is a free online application which promises a faster download of torrent files.

How it works

Normally we are downloading torrent file and open downloaded torrent file using u-torrent or bit torrent application. Here we don’t download any torrent file. Just copy link location of the torrent file and paste it into the zbigz website. Zbigz automatically select the speed and bandwidth according to our internet connection and strength of the torrent file. It also has a good view of statistics which give second by second information about uploaded torrent file. Another cool feature of zbigz is free online application and no need of sign up is required for download torrent file.

One of the main disadvantages is that you can only download one file at a time. Zbigz have two account options. They are free and premium. If you sign up as a free user you can download two files at a time. Premium members can download unlimited torrent files.

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ERP, CRM and Hospital Management Solutions

ERP, CRM and Hospital Management Solutions
By Alicia Adam

Apart from all these things, hospital management has gained huge popularity among the people as healthcare and hospitals. Hospital management is a great task and responsibility as people's life largely depends upon the smooth and efficient running of system. Different varieties of hospital management software have been made which could be easily customized as per the needs and profits of businesses. The software can very easily look after the laboratory tasks, inventory, administration, patient care information etc. Software smooth as well as speeds up different processes for bill processing, laboratory updates admission as well as discharge of patients etc. As the software gets installed and completely integrated within a hospital system, the task of patient management becomes much easier and workflow gets improved. Such hospital management software is not only meant for hospitals, nursing homes, but it also finds its use in dispensaries, out-patient clinics, independent pathology, surgeon's chamber etc.

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Technology Can Drive Workforce Management Improvements

Technology Can Drive Workforce Management Improvements
By Sebastian Street

For service management businesses with a mobile workforce constantly in demand and "on the go", moving from appointment to appointment, seamless and effective workforce management is a must.
Technology can provide solutions, such as providing software to help management a workforce and by improving the use of mobile devices when workers are on the road.
Software in particular is a critical service management business tool. It drives the way service management can deliver higher levels of customer service, remain competitive to win more work and attain operational efficiencies to keep costs down.

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Innovation In Field Service Management Solutions

Innovation In Field Service Management Solutions
By Sebastian Street

The use of technology in field service management is creating news ways of working for service management business.
Within the context of the rapid IT advances we are seeing innovation rise to the fore, as new technology such as mobile devices and cloud computing open new opportunities and approaches. Innovation is widely prevalent within the field service sector and companies should take note and look at the fantastic technology now available to them, to maximise workforce productivity, increase competitiveness and improve customer service.
Looking across the sector, here are some of the latest developments taking place where technology businesses have used innovative approaches and technologies to enhance field service management software, working alongside their customers to specifically target innovation to support every day work.
Here are some examples:
Mobile apps using HTML5: One of the really exciting features of HTML5 apps is the use of "local storage". Local storage increases the offline capabilities of mobile devices used by operatives. So, if an internet connection is lost, the app simply stores browser data so the operative can continue working on their mobile. Once the connection is regained the app updates the central system with any information added whilst offline. For example, operatives working in tunnels with no phone signal are able to continue working offline using the new app with seamless updates occurring once the connection is available.
User interface developments: Field service software is often developed with customer input. One example of a business using customer input has been during the development of a mobile app, whereby operatives were consulted simply because it is known that they can sometimes find smartphone screens difficult to use. In this example, operatives helped test the app so simpler screens and clearer buttons could be developed which are more intuitive to use.
Intelligent two-way SMS texting: Many businesses use older mobile devices, yet require the latest in SMS texting without any capital expenditure to upgrade phones. Intelligent two-way texting technology works by delivering threaded SMS texts through a unique process that matches responses to outbound messages. What this means is that businesses are able to communicate with their customers and easily track conversations and decisions. For example, a registered housing provider is able to text a customer regarding a gas safety check required at a property, offering a number of possible dates. The customer is able to respond by texting either "1" for Monday at 9.30am; "2" for Wednesday at 10.45am etc. The SMS technology threads the conversation and records which dates and times were provided and which one the customer accepted.
Restful APIs and Talend: Restful Web Services enable information to be transferred quickly and shared online simply and efficiently. One advantage is that they can be mapped by our customers, providing more autonomy and the capability for customers to interact with the software and map the exact data they require.
Restful APIs are effective alongside applications such as Talend, a graphical-based toolkit designed to help organise and manage the way you can handle, manipulate and transmit data. Because Talend is an "agnostic" application it enables decoupling from the main application. What this means is that Talend is able to talk to a central;l system through Restful APIs, giving more control, ensuring interfaces perform quickly for customers and preventing performance issues arising due to an over-reliance on one server running integration.
Oneserve is a trailblazing technology company developing and providing leading-edge field service management solutions to support service management business and service delivery. Visit www.oneserve.co.uk
Article Source: http://EzineArticles.com/?expert=Sebastian_Street
http://EzineArticles.com/?Innovation-In-Field-Service-Management-Solutions&id=7236768

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